Complaint Policy

The International Journal of Tropical Medicine (IJTM) is committed to maintaining a fair, transparent, and ethical publishing process. The journal welcomes complaints from authors, reviewers, readers, editors, and other parties who believe that a journal-related matter requires review or clarification.

Submission of Complaints

Complaints concerning the journal, editorial process, peer review, publication decisions, editorial staff, publisher, or published content may be submitted to the designated journal complaints contact.

Complaints Contact: [Name / Designation]
Email: [Official Email Address]

For easy identification and timely handling, complainants are requested to include “COMPLAINT” in the email subject line and provide sufficient information and supporting evidence where applicable.

Matters That May Be Reported

Complaints may relate to, but are not limited to:

  • Authorship disputes, including inappropriate, guest, gift, or ghost authorship.

  • Undisclosed or inadequately managed conflicts of interest.

  • Plagiarism, duplicate publication, redundant publication, or simultaneous submission.

  • Fabrication, falsification, manipulation, or selective reporting of research findings.

  • Concerns regarding research ethics or compliance with applicable ethical standards.

  • Reviewer misconduct, inappropriate reviewer influence, bias, or breaches of confidentiality.

  • Editorial or peer-review process concerns.

  • Copyright or other intellectual-property concerns.

  • Concerns regarding published articles or information appearing on the journal website.

  • Any other matter that may affect the integrity, fairness, or credibility of the journal's publishing process.

Handling of Complaints

Complaints will be reviewed by the appropriate editorial or designated journal authority. Where necessary, the journal may seek information from authors, reviewers, editors, institutions, or other relevant parties before reaching a decision.

Complaints will be handled as objectively and confidentially as reasonably possible. The journal will not tolerate retaliation against individuals who raise genuine concerns in good faith.

Where a complaint identifies a potential publication-ethics or research-integrity issue, IJTM may initiate a separate investigation and take appropriate action, which may include correction, expression of concern, or retraction where warranted.

The outcome of a complaint will be communicated to the complainant when appropriate, subject to confidentiality, privacy, and applicable legal considerations.

Commitment to Improvement

IJTM recognizes that errors or shortcomings may occasionally occur despite reasonable editorial and production procedures. The journal welcomes constructive feedback and reports of errors so that appropriate corrections can be made and the quality and integrity of the publication process can be continuously improved.

All complaints are treated seriously and will be considered without discrimination based on the identity, affiliation, nationality, or status of the complainant.